|
|
|
|
Sign-Up for E-Deals
 Click on the HOT logo below to see our current specials...
| |
|
|
|
"My husband and I were in Monday evening to purchase a bike for me. Our salesman, Nick Ringstad was very respectful, helpful and informative during our visit and ultimately sold us our ride. As a woman rider I very much appreciated his attitude in helping us find the right fit for me. He did an awesome job. Thank you for the excellent quality you provide in your staff."
|
|
By: David & Ann Owatonna,MN
|
|
|
"Nick Ringstad is a super star. I was in there to buy my very first bike and Nick was easy to talk to about all my concerns he was a straight shooter, even came in on his day off to help me finish the buying process and walk me through it all. He went above and beyond I felt very comfortable talking and dealing with him, their was no pushing, Nick listened to every thing I had to say. He even offered to take me around the parking lot to get used to the bike before I would leave with it. Now thats service. He needs an increase in pay. I wont buy a bike from anyone else.. Thank you Nick Ringstad"
|
|
By: Mary Burnsville,MN
|
|
|
"My experience with Twin Cities Harley Davidson was the up most best! My son and I had been to several Harley dealers and they don't even hold a candle to the way your company treated us, even though we were out of state. I drove twelve and one half hours to get to your dealership and I would do it again. The treatment we received was outstanding!!!
Dave Borri was so helpful and a wonderful person to have helped with the purchase of my son's screaming eagle. Kevin started out with Eric, then Eric had to turn us over to Dave but Eric helped Kevin alot over the phone and took care of him as if he had known Kevin forever.
A great company to work with, yes we would buy and use them again.
Thank you so much for everything.
Adelina DePlois and Kevin Witten"
|
|
By: Adelina Edmond,OK
|
|
|
"YO GUYS AND GALS IT'S BEEN A LONG TIME, ALL FINE UP HERE IN MICHAGAN/THE BIG D. RIDING SEASON COMMING FAST.
THANKS AGAN FOR FIXING MY BIKE ON THE ROAD GOING HOME FROM A 3500 MILE TRIP. YOU ARE THE BEST I'VE RAN IN TO OUT THERE AND ANY WHERE. HAVE A GOOD YEAR STAY ALIVE. ARMAND MIKE BROSSOIT, SPIDER MAN 007"
|
|
By: ARMAND LINCOLN PARK,MI
|
|
|
"The sales staff is very efficent. They are there to answer any questions when necessary. They step back when not needed and give you the time to think without being pushy. I have alot of my riding cloths from this dealership and I am very happy with service and friendlyness staff."
|
|
By: David Jordan,MN
|
|
|
"I was very impressed with the apparel sales staff. When ever I have come into the store, the staff has been very professional and courteous. I do not mean they don't have a sense of humor; they just seem to be discreet in how they use it. I keep coming back to your store, because of the way I am treated and the staff and of course the products."
|
|
By: David Jordan,MN
|
|
|
"Even though I am in Texas now, I still KNOW that you guys are the BEST when it comes to service, repairs, and customer service! Hell, I still want to ship my bike to you if something goes wrong :) Though everyone that I met there were good at what they do & very friendly, I really appreciate the personal attention that Dave "Doctor" Borri, Goatee Derek, Jennifer from clothing, and Derek in repair, gave me every time I went in. I really appreciate everything you guys did for me & my family."
|
|
By: Zachary McKinney,TX
|
|
|
"I was passing through the Airport store, purchased a few too many things to fit into my carry on bag, and your manager Trixy, offered to ship them home for me at no charge.
Just a quick note of thanks and a Very Merry Christmas to you and all of yours.
Thanks,
Will "
|
|
By: Will Lakewood,WA
|
|
|
"Truly a first class dealer in all aspects!I was looking at purchasing my first Harley after having a "Metric" one.I dealt with Nick and along with my wife we were very impressed with the amount of time (3 hours on a Saturday)Nick spent with us.He educated us on the Harleys and put to rest some of the myths regarding the product quality.He was very patient with answering our questions together and individually.Nick was enormously helpful in finding the right bike for myself as well as my wife and made sure the fit was right.After a week I found the 2008 FXDC which had just been traded in and that was it.My wife is commited to return in the spring for her '09 Streetbob and Nick is the one we will see.Please pass this along to Nick in that he has gained us as customers for life.He is a credit to your dealership and should be recognized.Thanks again!"
|
|
By: Pete Northfield,MN
|
|
|
"We were looking to move up from a 02 Sportster that we have a great time riding local on the backroads in our area and were recomended by an Iowan friend about your dealership. We looked local and then on the internet and you had the bike we had our hearts set on,a black Heritage Softail Classic. Upon contacting Colt Oldenburg he went way beyond what we expected of a salesman, especially knowing we wern't anywhere local, and did the greatest on helping to sweet'in the deal with pricing not only on the bike but on the accessories we wanted. Colt was right back to us on any questions or concerns and we must say we never thought we would make a major purchase like this on the phone and with the internet. When we arrived to your dealership Colt was waiting for us to arrive and gave us his attention and everyone elses the whole time. Even looking back we remember the receptionist, the parts people, the checkouts, and all yor staff Colt told, thanked us for our new purchase and welcomed us and if they could help us. We have already told friends about your service and hope we send others your way to enjoy the pleasant & rewarding time we had with you. We are going to make it our goal to be back to see you each year to participate in one of your events. I think my wife Charlene picked up the love of riding not only with me as a passenger but of the fellow riders and now is looking foreward to taking the Riders Edge class and riding the Sporster. Thanks for the wonderful time we had meeting you folks and look foreward to seeing you next summer. PS to Colt: We had a great time at the 105th breaking in our new bike on the backroads of Wis. and up along Lake Michigan riding with my older cousin from Sheboygan on his 05 Road King. Ride safe everyone & God Bless America "
|
|
By: David & Charlene Crofton,NE
|
|
|
"Hi Folks:
I've been to your dealership a few times over the years.
I was in an accident last year, 05/14/07. I was rear ended
on my Heritage Softtail. I was in a construction zone,
anyhow, by the Grace of GOD I'm alive.
I....we, my wife and I are thinking about looking at an
Ultra Classic....... at your DEALERSHIP. We live in Pine-
City, but working on moving Carlton, Mn. We've heard good
comments about your dealership. So, we'll be stopping in
sometime in July.
Rodney Lind
on my FLSTCI"
|
|
By: Rodney Carlton,NM
|
|
|
"I shopped around at several different Harley-Davidson dealers over a period of a few months trying to figure out the best place to buy.
At one point I met Nick Ringstad at Twin Cities Harley and found his no pressure attitude refreshing. He was always willing to talk, even after the sale was eventually made. Nick made the purchasing process pleasant which is not easy to accomplish.
Tomorrow my new bike is being dropped off at Twin Cities Harley-Davidson for its 1000 mile check-up. I am expecting the same type of attention I received during the sale. If this holds true I fully expect to give the service department a five star rating.
"
|
|
By: Greg Eagan,MN
|
|
|
"Great service, great bike. Very low pressure relaxed environment. Colt was really helpful in getting me set up with credit and a new Sportster XL883. Overall a great experience. Would recommend to anyone."
|
|
By: Daniel Apple Valley,MN
|
|
|
"
We have been pleased every time we have had an experience with Lakeville HD. My husband purchased a Road King with Andy’s assistance in 2006. When I finally decided on the bike I would like to purchase, a call was placed to Andy. He located the bike, beat the price of two other dealerships and personally delivered it (and snow) the next morning. Andy Bemis and Craig Luedke made the purchase of my 2008 Heritage Softail a pleasant experience. They were courteous, professional and patient answering my questions. I hate to admit that it is rare when I write to extend appreciation for exceptional customer service, maybe because it’s rare to experience it. I believe we will be making another visit in the future, since my daughter is taking her riders edge class this year. "
|
|
By: Nan Hugo,MN
|
|
|
"I would like to thank TONY and JOE for a wonderful buying experience at TCHD. TONY was patient and understanding, which I know was tricky as my 3 small boys and wife accompanied me to the store the day of purchase. JOE went out of his way to make us feel a part of the family. I would not hesitate to recommend TCHD to all. Joe, your family owns a fine place there and you should be proud of all."
|
|
By: Anonymous Apple Valley,MN
|
|
|
"I recently purchased my new 2008 Low rider (105th Anniversary edition) from your store mainly because of the salesperson. Andy Bemis, we first came to your store (TCHD) and ended up speaking to Andy, he was able to answer all our questions honestly and intelligently, and best of all without pressuring me into making a purchase at the drop of a hat, upon leaving I told Andy I was going to look around some more, Andy told me to come back anytime and he would beat any price if given the chance, well needless to say I ended up speaking to another salesman at a different HD dealer that was closer to my home, and believe me this guy was your typical salesperson, talking a million miles an hour and trying to sell me everything under the sun, but he did have a better price for me, on the other hand the guy was a real piece of work, so we left and went back and spoke to Andy at TCHD because we just felt more comfortable speaking with him, he was able to match and slightly beat the other dealers price so I bought the bike, not just based on the price but because it was just such a better buying experience dealing with Andy, a few days later Andy delivered it to our house, waited for me to get home from work then stood out in my garage and went over the entire bike with me on one of the coldest days of the winter. TCHD should be proud to have such a person on it’s staff and I can only hope that my future dealings with TCHD are as pleasant as my first.
Best Regards
Mark F. McGruder.
"
|
|
By: Mark Shakopee,MO
|
|
|
"
when I first came into Twin city Harley I was just looking.
After about 10 mins. of looking Jon came over and asked if I needed any help. I told him I was just looking, He said o.k. let me know if there anything I can do. After about 10-15 more mins. I asked a few questions and got his card. I felt no pressure, and was treated like a person. About a week later I went looking at another store. I was told everything I wanted to hear, not the way it was. I called Jon back He told me the right info. When I went to buy my bike I dealt with Joe. He was awsome also. Twin City Harley-Davidson is the only place I want to deal with in the future and I highly recommend them to anyone I know"
|
|
By: Jerry Cottage Grove,MN
|
|
|
"I stopped by TCHD with the intent of looking and pricing a new Harley; past experiences and comments from acquaintences were not in TCHD's favor on my purchase walking through the door. However I found everyone to be friendly and very helpful. Nick in sales changed my mind on past concerns; and I couldn't have worked with a nicer guy. His past experiences really assisted me making a decision I will never regret. During that visit, my family browsed the clothing/acc. area while I spoke with Nick and they mentioned how helpful everyone was. Since my purchase I have been in a half dozen times; each time Nick takes a momment from his busy schedule to assist, answer questions and just chat about motorcycles."
|
|
By: Derek New Market,MN
|
|
|
"I would like to thank Tony in sales. Tony sold me a bike the other day, and i felt like i was treated as someone special at your store. Thanks again and I will be back "
|
|
By: Jon New Richmond,WI
|
|
|
"Please see my email below to Erik Buell:
Good Morning Erik!
We have corresponded before about my son's 2006 Firebolt and the problems we have with obtaining service. As I mentioned before, the closest Buell dealership is 2.5 hours away from us.
On Saturday I had to pick up two of my kids in Minneapolis so we loaded the Buell into my truck and took it with us.
When the bike only had 50 miles on it, something broke in the starter switch (yellow tab) and it took a week to get the bike back. When it was returned the switch still didn't operate properly but we were not about to trek over to that dealership or give up the bike for another week!
So, while in Minneapolis we stopped at the Twin Cities Harley-Davidson/Buell dealership and explained the problem.
I want to pass on Kudos to a Buell technician, Chris. They call him Chris "Buell" there. LOL Anyway, he came out to my truck so it didn't have to be unloaded, dismantled the starter housing and discovered what the problem was! It wasn't just a spring that was broken (as told by the other dealership) but also one side of the yellow starter button tab was 'snapped' off. This is what was causing it to stick and not pop back out. Chris spent the time out in the hot afternoon sun, in the back of the truck with limited space, and fixed the problem correctly! I thanked him several times and also stopped inside the dealership to tell a Manager (Joe) how impressed I was by Chris' knowledge and helpfulness and to let him how thankful I was that they were able to help us on a "drop in" basis...especially after turning out 40+ bikes that day in the service department!
Being an employee at a power sport dealership myself...I know it's the service department who really maintains any one's customer base and they are often the 'little guys' who aren't recognized.
So I wanted to write to relate my experience and to bring Chris' exemplary service to your attention. Any recognition you or your company might extend to him for his service would be appreciated!
Melody
Erik's reply: Thank you very much for sharing this story. I will make sure it gets to the Service group here as an example of how a caring service person makes such a difference. I trust that one day we will have a dealer closer to you; until then I hope your son gets lots of trouble free miles on his XB12R.
Erik
"
|
|
By: Melody Grand Forks,ND
|
|
|
"Dave is great salesman. He helped from the time I walked in the door until the time I left on my 07 Road King Classic. I was very pleased in all aspects of TCHD. All the staff where very friendly and have great knowledge of thier jobs and products. TCHD, two thumbs up.....and I am diggin the new Road King!!!!"
|
|
By: Jeff Apple Valley,MN
|
|
|
"5 STAR IN ALL DEPARTMENTS BUT THE SALES DEPARTMENT IS THE BEST. ERIC AND DAVE IN SALES ARE THE BEST SALES PEOPLE
IN THE BUSINESS. ANDY IN F&I IS GREAT HE LET ME KNOW MY
OPTIONS,AND HELPED ME SAVE SOME MONEY.
fRED IN SERVICE IS GREAT,ALSO I HAD A PROBLEM WITH MY
VOLTAGE REGULATOR ON JULY 4 TH WEEKEND THEY WERE BUSY
BUT DROPPED EVERYTHING AND FIXED MY BIKE AND I HAD A RIDE
PLANNED THAT WEEKEND AND WAS OFF AND RUNNING. THATS WHY I WILL CONTINUE TO BUY EVERYTHING FROM TCHD.
YOU JUST CAN NOT PUT A DOLLAR VALUE ON THAT KIND OF SERVICE. NOBODY HAS A BETTER SERVICE DEPARTMENT.....
THANKS AGAIN
TIM CLARKE
"
|
|
By: tim farmington,MN
|
|
|
"You continue to Win my Loyalty over and over again! Your Customer Service in ALL Departments is second to none! It is well worth the drive from St Paul to be able to deal with Great Folks like you. Thanks for Everything! Randy"
|
|
By: Randy St Paul,MN
|
|
|
"I,m a new rider / owner and needed some expert advice on parts for my sportster. I worked with Bill in the parts dept. and what a big help. He answered questions I had about my sportster and fitment of parts.
Thanks again, Barb"
|
|
By: Barbara Eagan,MN
|
|
|
"You guys are the best !! I was in the market for purchasing my first bike .. I had gone to anoter HD Dealership and walked out of there completley unsatisfied .. When I walked in your dealership it was totally different .. You're sales staff is the best !! They listened to what I was looking for and found the bike that fit me ... Not a bike that they just wanted to sell ..I bought a sportster off your show floor that same day ! I am completley satisfied and I will definitely return for future purchases and will be happy to refer any one to your dealership . You guys Rock !!!!!
Special thanks to Eric and Dan
"
|
|
By: Brad Chaska,MN
|
|
|
"Purchasing my new Harley from TCHD was a great experience. From Sales, to Finance, to Parts and Accessories, it was an easy, pleasurable experience. Your entire staff is friendly and knowledgable. I will definitely recommend you to others and return when it's time to buy my next one!"
|
|
By: Tami Edina,MO
|
|
|
"Since we are stationed overseas, I have had the best service from Lisa in customer service. She always helps and answers my million questions and my orders always arrive with no problems.
Thanks a bunch,
Silvia"
|
|
By: Silvia Bocket Germany,XX
|
|
|
"It has been quite sometime since I have experienced customer service like I have enjoyed with TCHD. This is from the start when I purchased the bike from Dave Borri, added extras with the help on Derek Benson, and purchased all the leather clothing from Jennifer. These, along with all the other employee's I have worked with have been fantastic. This was the first bike I have owned since 1968 and what a great way to get back into the sport."
|
|
By: Anthony Cottage Grove,MN
|
|
|
"You can't beat the service here at TCHD. You can count on your scooter being done when promissed and serviced correctly. They are just nice people!! The same goes for the people in the parts department."
|
|
By: Robert Shakopee,MN
|
|
|
"Great service when I needed it....."
|
|
By: Phil Bloomington,MO
|
|
|
"I want to commend one of your parts counter people, Bruce Felber. He tried to help me save an old Lectron carb for my old FXS. Parts were unavailable, so I decided to purchse a new S&S carb. He helped me select the proper model and set me up with the parts I needed to convert to a two cable system. He even gave me his home telephone number to call if I needed help with the installation. What a guy! His level of customer service is rare in today's business world. Based on this outstanding experience, I will come to Twin Cities Harley- Davidson exclusively for my motorcycle needs. Art Lakoduk"
|
|
By: Arthur Minneapolis,MN
|
|
|
"I order over the phone through Lisa and she is amazing. I always have a million questions but she always patiently answers them (so do the parts guys).
I bought my bike there but we are in Germany now and it's great to still get great service when ordering via email/phone.
Thanks from a happy customer.
Silvia Jennings"
|
|
By: silvia Bocket Germany,XX
|
|
|
"Your dealership gets a 5 Star rating due to the outstanding sales experience I got from working with Josh DeMoe. This sales representative was efficient and kept me informed during the process. I visit the dealership regularly for parts or accessories and Josh always takes the time to ask about how the bike is performing and any needs that I may have. He is a testiment to excellent customer service."
|
|
By: Mark Lakeville,MN
|
|
|
|
|
| 
Great Gift Idea's....
Click on the box below...
Shop 24/7
| |
|
|
|
|
