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"Hi Folks:
I've been to your dealership a few times over the years.
I was in an accident last year, 05/14/07. I was rear ended
on my Heritage Softtail. I was in a construction zone,
anyhow, by the Grace of GOD I'm alive.
I....we, my wife and I are thinking about looking at an
Ultra Classic....... at your DEALERSHIP. We live in Pine-
City, but working on moving Carlton, Mn. We've heard good
comments about your dealership. So, we'll be stopping in
sometime in July.
Rodney Lind
on my FLSTCI"
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By: Rodney Carlton,NM
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"I shopped around at several different Harley-Davidson dealers over a period of a few months trying to figure out the best place to buy.
At one point I met Nick Ringstad at Twin Cities Harley and found his no pressure attitude refreshing. He was always willing to talk, even after the sale was eventually made. Nick made the purchasing process pleasant which is not easy to accomplish.
Tomorrow my new bike is being dropped off at Twin Cities Harley-Davidson for its 1000 mile check-up. I am expecting the same type of attention I received during the sale. If this holds true I fully expect to give the service department a five star rating.
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By: Greg Eagan,MN
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"Great service, great bike. Very low pressure relaxed environment. Colt was really helpful in getting me set up with credit and a new Sportster XL883. Overall a great experience. Would recommend to anyone."
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By: Daniel Apple Valley,MN
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"
We have been pleased every time we have had an experience with Lakeville HD. My husband purchased a Road King with Andy’s assistance in 2006. When I finally decided on the bike I would like to purchase, a call was placed to Andy. He located the bike, beat the price of two other dealerships and personally delivered it (and snow) the next morning. Andy Bemis and Craig Luedke made the purchase of my 2008 Heritage Softail a pleasant experience. They were courteous, professional and patient answering my questions. I hate to admit that it is rare when I write to extend appreciation for exceptional customer service, maybe because it’s rare to experience it. I believe we will be making another visit in the future, since my daughter is taking her riders edge class this year. "
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By: Nan Hugo,MN
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"I would like to thank TONY and JOE for a wonderful buying experience at TCHD. TONY was patient and understanding, which I know was tricky as my 3 small boys and wife accompanied me to the store the day of purchase. JOE went out of his way to make us feel a part of the family. I would not hesitate to recommend TCHD to all. Joe, your family owns a fine place there and you should be proud of all."
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By: Anonymous Apple Valley,MN
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"I recently purchased my new 2008 Low rider (105th Anniversary edition) from your store mainly because of the salesperson. Andy Bemis, we first came to your store (TCHD) and ended up speaking to Andy, he was able to answer all our questions honestly and intelligently, and best of all without pressuring me into making a purchase at the drop of a hat, upon leaving I told Andy I was going to look around some more, Andy told me to come back anytime and he would beat any price if given the chance, well needless to say I ended up speaking to another salesman at a different HD dealer that was closer to my home, and believe me this guy was your typical salesperson, talking a million miles an hour and trying to sell me everything under the sun, but he did have a better price for me, on the other hand the guy was a real piece of work, so we left and went back and spoke to Andy at TCHD because we just felt more comfortable speaking with him, he was able to match and slightly beat the other dealers price so I bought the bike, not just based on the price but because it was just such a better buying experience dealing with Andy, a few days later Andy delivered it to our house, waited for me to get home from work then stood out in my garage and went over the entire bike with me on one of the coldest days of the winter. TCHD should be proud to have such a person on it’s staff and I can only hope that my future dealings with TCHD are as pleasant as my first.
Best Regards
Mark F. McGruder.
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By: Mark Shakopee,MO
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"
when I first came into Twin city Harley I was just looking.
After about 10 mins. of looking Jon came over and asked if I needed any help. I told him I was just looking, He said o.k. let me know if there anything I can do. After about 10-15 more mins. I asked a few questions and got his card. I felt no pressure, and was treated like a person. About a week later I went looking at another store. I was told everything I wanted to hear, not the way it was. I called Jon back He told me the right info. When I went to buy my bike I dealt with Joe. He was awsome also. Twin City Harley-Davidson is the only place I want to deal with in the future and I highly recommend them to anyone I know"
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By: Jerry Cottage Grove,MN
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"I stopped by TCHD with the intent of looking and pricing a new Harley; past experiences and comments from acquaintences were not in TCHD's favor on my purchase walking through the door. However I found everyone to be friendly and very helpful. Nick in sales changed my mind on past concerns; and I couldn't have worked with a nicer guy. His past experiences really assisted me making a decision I will never regret. During that visit, my family browsed the clothing/acc. area while I spoke with Nick and they mentioned how helpful everyone was. Since my purchase I have been in a half dozen times; each time Nick takes a momment from his busy schedule to assist, answer questions and just chat about motorcycles."
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By: Derek New Market,MN
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"I would like to thank Tony in sales. Tony sold me a bike the other day, and i felt like i was treated as someone special at your store. Thanks again and I will be back "
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By: Jon New Richmond,WI
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"Please see my email below to Erik Buell:
Good Morning Erik!
We have corresponded before about my son's 2006 Firebolt and the problems we have with obtaining service. As I mentioned before, the closest Buell dealership is 2.5 hours away from us.
On Saturday I had to pick up two of my kids in Minneapolis so we loaded the Buell into my truck and took it with us.
When the bike only had 50 miles on it, something broke in the starter switch (yellow tab) and it took a week to get the bike back. When it was returned the switch still didn't operate properly but we were not about to trek over to that dealership or give up the bike for another week!
So, while in Minneapolis we stopped at the Twin Cities Harley-Davidson/Buell dealership and explained the problem.
I want to pass on Kudos to a Buell technician, Chris. They call him Chris "Buell" there. LOL Anyway, he came out to my truck so it didn't have to be unloaded, dismantled the starter housing and discovered what the problem was! It wasn't just a spring that was broken (as told by the other dealership) but also one side of the yellow starter button tab was 'snapped' off. This is what was causing it to stick and not pop back out. Chris spent the time out in the hot afternoon sun, in the back of the truck with limited space, and fixed the problem correctly! I thanked him several times and also stopped inside the dealership to tell a Manager (Joe) how impressed I was by Chris' knowledge and helpfulness and to let him how thankful I was that they were able to help us on a "drop in" basis...especially after turning out 40+ bikes that day in the service department!
Being an employee at a power sport dealership myself...I know it's the service department who really maintains any one's customer base and they are often the 'little guys' who aren't recognized.
So I wanted to write to relate my experience and to bring Chris' exemplary service to your attention. Any recognition you or your company might extend to him for his service would be appreciated!
Melody
Erik's reply: Thank you very much for sharing this story. I will make sure it gets to the Service group here as an example of how a caring service person makes such a difference. I trust that one day we will have a dealer closer to you; until then I hope your son gets lots of trouble free miles on his XB12R.
Erik
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By: Melody Grand Forks,ND
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"Dave is great salesman. He helped from the time I walked in the door until the time I left on my 07 Road King Classic. I was very pleased in all aspects of TCHD. All the staff where very friendly and have great knowledge of thier jobs and products. TCHD, two thumbs up.....and I am diggin the new Road King!!!!"
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By: Jeff Apple Valley,MN
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"5 STAR IN ALL DEPARTMENTS BUT THE SALES DEPARTMENT IS THE BEST. ERIC AND DAVE IN SALES ARE THE BEST SALES PEOPLE
IN THE BUSINESS. ANDY IN F&I IS GREAT HE LET ME KNOW MY
OPTIONS,AND HELPED ME SAVE SOME MONEY.
fRED IN SERVICE IS GREAT,ALSO I HAD A PROBLEM WITH MY
VOLTAGE REGULATOR ON JULY 4 TH WEEKEND THEY WERE BUSY
BUT DROPPED EVERYTHING AND FIXED MY BIKE AND I HAD A RIDE
PLANNED THAT WEEKEND AND WAS OFF AND RUNNING. THATS WHY I WILL CONTINUE TO BUY EVERYTHING FROM TCHD.
YOU JUST CAN NOT PUT A DOLLAR VALUE ON THAT KIND OF SERVICE. NOBODY HAS A BETTER SERVICE DEPARTMENT.....
THANKS AGAIN
TIM CLARKE
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By: tim farmington,MN
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"You continue to Win my Loyalty over and over again! Your Customer Service in ALL Departments is second to none! It is well worth the drive from St Paul to be able to deal with Great Folks like you. Thanks for Everything! Randy"
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By: Randy St Paul,MN
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"I,m a new rider / owner and needed some expert advice on parts for my sportster. I worked with Bill in the parts dept. and what a big help. He answered questions I had about my sportster and fitment of parts.
Thanks again, Barb"
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By: Barbara Eagan,MN
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"You guys are the best !! I was in the market for purchasing my first bike .. I had gone to anoter HD Dealership and walked out of there completley unsatisfied .. When I walked in your dealership it was totally different .. You're sales staff is the best !! They listened to what I was looking for and found the bike that fit me ... Not a bike that they just wanted to sell ..I bought a sportster off your show floor that same day ! I am completley satisfied and I will definitely return for future purchases and will be happy to refer any one to your dealership . You guys Rock !!!!!
Special thanks to Eric and Dan
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By: Brad Chaska,MN
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"Purchasing my new Harley from TCHD was a great experience. From Sales, to Finance, to Parts and Accessories, it was an easy, pleasurable experience. Your entire staff is friendly and knowledgable. I will definitely recommend you to others and return when it's time to buy my next one!"
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By: Tami Edina,MO
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"Since we are stationed overseas, I have had the best service from Lisa in customer service. She always helps and answers my million questions and my orders always arrive with no problems.
Thanks a bunch,
Silvia"
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By: Silvia Bocket Germany,XX
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"It has been quite sometime since I have experienced customer service like I have enjoyed with TCHD. This is from the start when I purchased the bike from Dave Borri, added extras with the help on Derek Benson, and purchased all the leather clothing from Jennifer. These, along with all the other employee's I have worked with have been fantastic. This was the first bike I have owned since 1968 and what a great way to get back into the sport."
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By: Anthony Cottage Grove,MN
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"You can't beat the service here at TCHD. You can count on your scooter being done when promissed and serviced correctly. They are just nice people!! The same goes for the people in the parts department."
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By: Robert Shakopee,MN
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"Great service when I needed it....."
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By: Phil Bloomington,MO
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"I want to commend one of your parts counter people, Bruce Felber. He tried to help me save an old Lectron carb for my old FXS. Parts were unavailable, so I decided to purchse a new S&S carb. He helped me select the proper model and set me up with the parts I needed to convert to a two cable system. He even gave me his home telephone number to call if I needed help with the installation. What a guy! His level of customer service is rare in today's business world. Based on this outstanding experience, I will come to Twin Cities Harley- Davidson exclusively for my motorcycle needs. Art Lakoduk"
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By: Arthur Minneapolis,MN
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"I order over the phone through Lisa and she is amazing. I always have a million questions but she always patiently answers them (so do the parts guys).
I bought my bike there but we are in Germany now and it's great to still get great service when ordering via email/phone.
Thanks from a happy customer.
Silvia Jennings"
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By: silvia Bocket Germany,XX
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"Your dealership gets a 5 Star rating due to the outstanding sales experience I got from working with Josh DeMoe. This sales representative was efficient and kept me informed during the process. I visit the dealership regularly for parts or accessories and Josh always takes the time to ask about how the bike is performing and any needs that I may have. He is a testiment to excellent customer service."
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By: Mark Lakeville,MN
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Local H.O.G. chapter site last updated 03/07/2008. Check it out! 
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